STANDARD TERMS AND CONDITIONS OF SALE
1. Introduction
Welcome to Davai BV! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. These Terms & Conditions govern your use of our website and services, and by accessing or using them, you accept these terms in full.
2. Definitions
- Company refers to Davai BV.
- Customer refers to the individual or entity purchasing products from Davai Dumplings.
- Products refer to any items offered for sale by Davai BV, including but not limited to dumplings and related food products.
3. Applicability
These Terms & Conditions apply to all orders, deliveries, and services provided by Davai Dumplings, whether through our website, in-store, or via third-party platforms.
4. Product Information and Pricing
All product descriptions, images, and prices on our website are displayed as accurately as possible. However, availability, ingredients, and pricing may be subject to seasonal or market changes. All prices include applicable VAT unless stated otherwise.
5. Orders and Payments
- Order Process: Orders can be placed online through our website or, if available, via third-party platforms.
- Payment Terms: Payment must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods as indicated at checkout.
- Order Confirmation: An order is considered confirmed once payment is received. You will receive an order confirmation via email.
6. Delivery and Shipping
- Delivery Time: We aim to process and deliver orders as soon as possible. Delivery times vary based on location and will be communicated at checkout.
- Delivery Costs: Delivery fees may apply depending on the order size and delivery location, which will be displayed before you complete your order.
- Delays: While we strive to meet delivery times, unforeseen circumstances may cause delays. We will notify you of any significant delays.
7. Right of Withdrawal and Return Policy
- Cooling-off Period: If you change your mind, you may cancel your order within 14 days from the date of receipt (excluding perishable goods).
- Return Procedure: To initiate a return, please contact our customer service. Return shipping costs may apply.
- Non-Returnable Items: Due to the perishable nature of some products, certain items may be non-returnable unless defective or damaged.
8. Liability
Davai BV is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products, except where prohibited by law. Our liability for any claims shall not exceed the purchase price of the product involved.
9. Complaints and Disputes
If you have any complaints, please contact us at hello@davaidumplings.com. We aim to address complaints within 7 business days. If a dispute cannot be resolved amicably, it may be escalated as per applicable laws.
10. Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we handle personal data in compliance with applicable laws and regulations.
11. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the Belgian laws. Any disputes arising in connection with these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of Belgium.
12. Changes to the Terms & Conditions
Davai BV reserves the right to modify these Terms & Conditions at any time. Customers will be notified of any substantial changes through our website.
Contact Us If you have any questions regarding these Terms & Conditions, please reach out to us at hello@davaidumplings.com.